Oh no! We know this can be really frustrating, but don’t worry—we’re here to help! If you're having trouble, just contact us, and we’ll do our best to fix the issue. In the meantime, make sure to check your SPAM or JUNK folder in your email. Sometimes, emails get sent there by mistake. If you find our email there, be sure to mark it as "Not Spam" so you won’t miss anything in the future. We're here to help you get things sorted!