After you submit a claim, we review the invoice(s) and any supporting documents. If we need more information, we'll reach out to your vet directly, which may delay processing.
If your policy is serviced by Odie you'll receive an email once your claim is complete. To view the results:
- Sign into your Nibbles Account.
- Select the pet you'd like to view the claim for from the account home.
- Select the "Claims" tab.
- Select the claim you'd like to view.
- View the status, history, and records on the details page.
- Once your claim is complete, view the explanation of benefits and any payout information here.
If you run into any issues, contact us and we'll help with your claim.
If your policy is serviced by Kanguro or Rainwalk you'll receive an email once your claim is complete with the claim result. To check on claim status before it's been completed:
- Sign into you Nibbles Account.
- Click the two lines on the top left to open the menu
- Select "get support" from the menu
- Scroll down to "insurance support" and view the policy provider for your pet
- Use this contact information to directly contact Kanguro or Rainwalk to check on your current claim status.