A decline usually comes down to one of five things: your card has not been activated, the purchase would go over your credit limit, the card details were entered incorrectly, our fraud system paused the charge, or your account has a hold from a missed payment. Here is how to tell which one applies and what to do about it.
Your card hasn't been activated yet
If your card has not been activated yet, it will decline every purchase until you do. Activate it in your Nibbles account or by calling 888-267-9970. Activation takes effect right away, so you can try the purchase again immediately after.
The purchase would put you over your credit limit
A purchase gets declined if it would push your balance above your credit limit. Check your current balance and limit under Account.
Your card details were entered incorrectly
A typo in your card number, security code (CVV), expiration date, or billing zip code will cause a decline. Double-check each field against the card itself, and make sure the billing zip code matches the one on file for your account.
Our fraud prevention system flagged the charge
Our fraud prevention system watches for unusual activity, such as a purchase in a new location or an unusually large amount, and pauses the charge to protect your account.
Your account is on hold due to a missed payment
A missed payment puts a temporary hold on your account until the balance is caught up. Make a payment under Payments in your Nibbles account to lift the hold. Most holds clear within 5-7 business days of the payment posting.
Still need help?
If you've checked all five reasons above and your card is still declining, reach out to Nibbles support through your account and we'll take a closer look.