What Do I Do If My Card Is Lost, Damaged, or Stolen?

If you suspect unauthorized use of your card, or your card has been damaged, contact us immediately — either through our automated phone system or by reporting it in your Nibbles account.

  • If you report your card as lost or stolen, we'll lock it for your protection and reissue a new card number.
  • If you report your card as damaged, it will remain active while we send a replacement.

Your replacement card will arrive within 7–10 business days. If it's been more than 10 business days since you ordered it, call us using the number on the back of your card.

Report by Phone

Call the number on the back of your card, or the number listed on your Nibbles Card Statement, and select option 4 — Reporting a lost, damaged, or stolen card. Then follow the instructions.

Report via Your Nibbles Account

  1. Sign in to your Nibbles account.
  2. Click "Nibbles Credit Card."
  3. Click "Manage."
  4. Click "Report Lost or Stolen Card."
  5. Follow the steps provided.
  6. You'll receive confirmation once your request is completed, along with a verification email.

Was this article helpful?

Still need help?

Ask our support team

Our support team can help with claims, your card, and account settings. Have your claim ID or the last 4 digits of your card handy.

Contact us

Card lost or stolen?

Or a charge you don't recognize? Contact us right away so we can lock your card.

Report it now